FAQ

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FAQ2017-02-28T22:34:22+00:00
1 – How and where can I buy or order?2020-09-18T17:47:03+01:00

FOLHA SKIMBOARDS does not currently sell to stores and only sells to the public through this website or directly at our SKIM SHOP in Loures. Exceptionally, you will also find our boards for sale to the public in 2 friendly stores (Safari Surf Shop – Sesimbra and Guincho Wind Factory – Cascais).

Through this website
To make a purchase through this site the first thing you have to do is register with it. You will be asked for various information such as your email (make no mistake because if you write your email incorrectly we have no way to send you emails). After being registered you can make your purchase of the items you need that will appear in the shopping cart. The order is only finalized when you confirm it at the end. Then you will receive an automatic email with a description of what you purchased and some information among them to say to wait for another email from us. This email that you will later receive may take some time. When you receive it, you will verify that your name, the number of your purchase, the total amount to be paid (which will include the value of the package & delivery if you have chosen to receive the order at your address by carrier) are included. Also follow in that email other important information and an attached document “How to Pay” where you will find the NIB and IBAN of our bank account to make the respective transfer.

Attention: Only when you make the payment and send us the respective proof is that your order is valid.

Note: If the delivery time that we indicate in the email you received does not suit you, do not make any payment. Either way your order will be pending and at any time you can make the payment and validate the purchase. You can also cancel your purchase and make another one at another time. If you have any questions please contact us..

By Email 
Send us by email all the information necessary to your order and the description of items desired. Then you will receive a reply by email with all necessary information to make valid your purchase.

Directly in our Skim Shop
Our Skim Shop is located in Loures (Portugal) and in this site you will find a map of their location.

2 – What is the delivery time?2021-01-03T12:28:29+00:00

Boards by orders
We only begin to make boards ordered after we receive the proof of payment. The time of delivery varies from 5 to 15 days depending on time of year and orders we have at the moment. When you order through this site, by mail, by fax or directly in our Skim Shop you will be informed for the delivery time. For orders that are raised directly in our Skim Shop by our customers we will send an email or mobil message to infom that your order is ready. Then you can get your order in is working hours (see “Skim Shop” menu).

Boards available in our store (see “StockOff” menu): Usually the delivery time will be from 3 to 5 days after we receive the proof of payment.

ATTENTION: During the Summer months and and at Christmas time it is customary to have many orders so the delivery time at that time of the year can be substantially longer. For that reason we advise you to place your orders well in advance.

Orders to other countries outside Portugal delivery naturally takes longer.

3 – What is the cost of delivery?2021-01-21T09:57:21+00:00

To get an idea of ​​the shipping costs that we charge for shipping your order, here’s the price list that we use but can be changed at any time due to the increases that carriers and post offices charge for their services.

BOARDS (Packaging + Shipping)

Continental Portugal – 20 euros

Portugal (Madeira and Azores) – 25 euros

Spain – 25 euros

Germany, Austria, Belgium, France, Holland, Italy. Luxembourg, Monaco and Switzerland – 40 euros

Angola, Bulgaria, Cape Verde, Denmark, Great Britain, Guinea-Bissau, Norway, Mozambique, Poland, Ireland, São Tomé and Príncipe, Sweden and Ukraine – 50 euros

South Africa, Algeria, Argentina, Brazil, Canada, Chile, Colombia, Russian Federation, United States of America, Guinea, Israel, Morocco, Mexico, Namibia, Peru, Timor-Leste. Tunisia. Uruguay and Venezuela – 70 euros

Australia, China (Pop. Rep.), South Korea, Philippines, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, Thailand and Taiwan – 95 euros

Note: Items ordered other than boards (for example bags) cost depends on your weight and the country of destination.

Comments:
The boards will be sent by our Carrier or by the Portugal Post (CTT) to the address you indicate. If together with the board (s) you order one or more other items, you will only be charged the amount indicated for boards.

4 – How to pay?2021-03-19T03:41:28+00:00

Orders placed through this site
After registering and making a purchase through your account, you will automatically receive an email confirming your purchase. Then you will receive another email with the cost of package and shipping (if applicable) and the delivery time. You will also receive in that email other information and an attached document containing infos of our bank account in order to make the payment by bank transfer. Attention because it may take a while to receive this email as our opening hours are from Wednesday to Saturday (9h-13h and 15h-18h).

Note: If the delivery period does not suit you, do not make any payment

5 – What should I do when I receive the order by Carrier?2017-02-28T22:59:19+00:00

When you get your package, and before signing the guide, immediately check the interior for damage. If there is, return the package to our Transportation Company and contact us as soon as possible. If for any reason the Transportation Company driver does not want or will not have possibility to wait for such verification, please always places reserves in the Act of the Delivery in the guide of the driver when to sign. If after complete interior verification you find any damage board contact us as soon as possible. Folha Skimboards do not accepted claims caused for damages of transportation if this procedure will not be made by our customers.

6 – Brand Policy and Warranties2021-03-30T12:34:14+01:00

Brand policy 

Folha Skimboards in the manufacture of its various models, the relationship between Price vs Quality, in the importance of their performances and in the quality of the materials used in their manufacture, to the detriment of perfect finishes, designs and paintings, is privileged.

Brand warranties

Folha Skimboards will repair or replace the item with a manufacturing defect. First contact us and if necessary we will authorize you to resend it (properly packaged). If you prefer and have the possibility to go personally to our Skim Shop in Loures with the damaged item. Folha Skimboards does not give guarantees on the articles in which its misuse is verified, especially the skimboards that require a lot of care both in their transport but also in their normal use on the beach, as with other surfboards or surfboards. Longboard.

Information and questions: Send us an email, we will try to answer as soon as possible.

7 – If you need to repair your board?2021-03-26T13:01:40+00:00

We only do repairs on board of our brand. Move on to our Skim Shop in Loures (see map in the “Skim Shop” menu) to know the budget of its repair and leave it to repair if you accept the budget. If you are unable to go to our store you have two options to send it (by Mail or Transportation Company) but in both cases you will have to pay all the delivery cost and the cost of repair.

By Mail or Transportation Company:

João Lapa Barreiros – Skim Shop

Rua Entre Matos, nº 31 – Tojalinho 2670-349 LOURES – PORTUGAL

Atention: Send us the board to repair properly packaged and protected especially in the lateral sides, nose and tail.

1 – Which board to choose?2021-03-30T12:36:51+01:00

The choice of the most suitable model is very important for a good practice in the Skimboard but also for a safe evolution in this sport. For this reason in the first place it is necessary to have the notion of the level that the person has to later acquire the most suitable model for his case.

a) If you are a beginner because you have never practiced Skimboard we advise you to use the Foamcolor model because it is ideal for learning the basics of this sport. For kids the Skimkid  is the model indicated.

b) If you are an intermediate skimer because you have Skimboard for some time and want to evolve to the waves or slightly larger then you need a larger model and in this case we advise the Wave model.

c) If it is an intermediate skimer, but already with some experience opt for the Evolution model that has the dimensions and some of the characteristics of the advanced models.

d) If you are already an advanced skimer because you have been practicing the so-called Wave Skimboard for some time then in this case choose a better model as is the case of our model Prorider because it has several important technical options available. The various ProSeries versions available are also suitable for advanced skimers.

e) The X-Pro model is suitable for advanced skimers with a lot of experience and for competition.

f) The Speeder model is only suitable for practicing freestyle on flat beaches and not for wave skimboard.

2 – What is the most appropriate size?2021-03-30T12:36:56+01:00

It is very important to have the size of your board depending on your weight, but also depending on your height. All models manufactured by Folha Skimboards have several sizes available so choose the most suitable for your weight. If you are considered a tall person for the weight you have then we advise you to choose the size above. Please refer to the respective tables available for each model.

3 – Which is the suitable material?2021-03-30T12:37:01+01:00

Main Materiais

Folha Skimboards manufactures its various models with 2 main different types of main materials.

Cork especially developed by the company AMORIM for various identical applications as in the case of manufacturing kayaks, boats, etc. We use this ecological and innovative material in Skimkid (Color and Cork) models but also in Wave Cork and Prorider Cork models.

Structural Foam (Foam Core) polyvinyl with excellent quality of this famous Swiss brand. Also used in the manufacture of kayaks, wakeboards, surfboards kite surfing, windsurfing boards, etc. We use plates of different qualities and different densities of the various models that we have available and are manufactured with this material.

Coating

As coating all types of Folha Skimboards are manufactured using polyester resin and fiberglass as happens in other types of boards such as the Surf.

We use standard fiberglass E-Glass but we have available in some models a better quality and with greater resistance called S-Glass. We also have available Carbon Fiber in some models making the board extremely resistant and more rigid but also considerably more expensive.

4 – How to take care of your board2021-03-30T12:48:19+01:00

The duration of your board depends of the care you have with her.
1. Never leave your board exposed to the sun on a hot day or inside a closed car.
2. Be careful if there are rocks or stones on the beach because they can damage it.
3. Sometimes the dings that the boards have happen in your transport so the ideal is to get a bag that protects you board.
4. Pass from time to time freshwater by your board to take away sea salt that it is accumulated.
5. Be careful when you jump up the board because this is a major reason why they break down. The same happens when we realize that we will be late to a wave so in these cases it is best to leave your board and dive because if you do not do the wave can break your board with the impact.
6. Repair or send repair more severe dings because they can damage the board but also impair its performance.

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